BROOKINGS, S.D. — SDSU Extension is collaborating with Western Resources for Independent Living to host the third in a four-part workshop series designed to increase business owner awareness on the experiences of customers with disabilities.
Universal Design for Customer Loyalty workshop is free and will be held July 11, 2017 at SDSU Extension Rapid City Regional Center (711 North Creek Drive, Rapid City SD 57703) from noon to 1 p.m. MT. Lunch will be provided.
Universal design will be explored during this session. “Often times we see universal design shown as ramps and grab bars,” said Leacey E. Brown, SDSU Extension Gerontology Field Specialist. “These are accessible design features. What makes universal design different is its focus on the needs of all people who use the space.”
Chad Ratigan, Executive Director, Western Resources for Independent Living added.
“We want to add design to the discussion about customer service. When we are aware of how design impacts the experiences of our customers, we are able to take steps to enhance the experience of our customers.”
More on Universal Design for Customer Loyalty
This workshop is meant to be a conversation starter.
“We hope to continue the conversation and provide support to businesses and organizations seeking to increase their understanding of how design impacts their customers,” Brown said.
To register for this event, visit http://www.wril.org/events.html. For more information, contact Leacey E. Brown, Gerontology Field Specialist, at either (605) 394-1722 or firstname.lastname@example.org.
— SDSU Extension
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